FAQs

When will my order be delivered?

Our standard delivery is between 2-3 working days, depending on what time of day you have ordered. We also offer additional delivery options, which can be ordered over the phone. For full details of our delivery services, please click the DELIVERY tab in the footer below.

Is delivery free of charge?

All products ordered through this website include free delivery. There are some exceptions (for example, in the highlands of Scotland, mid-Wales and all-Ireland). However, the small additional charges will be informed to you in the checkout section before you complete the order.

How much product do I need to use for my stable?

The amount you will need varies from stable to stable and from horse to horse. However, we have provided some How-to videos to help you, and if you want to phone us we are more than happy to assist your specific circumstances. The videos can be viewed in the ‘How to Use’ section above.

Can I use the same wood pellets for both horse bedding and my biomass burner?

Yes, the same wood pellets are used for both fuel and horse bedding purposes.Please remember, however, to tell us what you are buying the pellets for so that the correct VAT rate is applied.

  • Contact Us

    Contact Us

    If you have any questions, please feel free to contact us. Alternatively, please call us on 01606 835757. Our phone lines open from 9am to 5pm Monday to Friday (excluding UK Bank Holidays) if you prefer a chat.

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  • How to Use

    How to Use

    It is important for us that you get the most from your Five Star product, so that you can then tell all your friends how economically brilliant our products are. Find out more in our How to Use section.

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  • Benefits

    Benefits

    We can show you the true benefits of using our Five Star products for horse bedding, cat litter or biomass fuel. We would hate for you to be caught out by false economy of another brand. Read more about the benefits our products offer.

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