Please phone us on the day of ordering (or next working day if ordered after 5pm or at a weekend) if there are any special instructions for your property.  There is also a section in our checkout cart for your notes.

Things to consider…

  • Narrow roads may be unsuitable for large lorries.
  • The delivery area should be flat, rather than a steep slope.
  • Pallet trucks don’t work on loose ground such as grass or gravel.
  • The lorry won’t have a fork lift truck or a crane.
  • You may need additional help in order to get your order from the lorry to exactly where you want it.

Our vehicles are all equipped with tail lifts and pallet trucks, this makes for easier unloading and transferring onto your premises.

Please note that a re-delivery charge of £42 per pallet may be chargeable for every attempt if there is no one able to receive the order or the delivery is unable to be left safely!

Delivery Options

STANDARD DELIVERY – FREE to most UK mainland addresses

Goods are usually despatched on the same working day (if ordered before 12 noon) or on the next working day (if ordered after 12 noon or at the weekend).  Goods are delivered between 08:30 and 17:30 2 days following despatch (eg a weekend order is despatched on Monday for delivery to you on Wednesday). Our drivers are asked to always call prior to delivering your item and confirm that they are on their way.  You will see this request on all our notes.

SPECIFIC DAY DELIVERY – FREE to most UK mainland addresses.

Would you like to choose a convenient date when you order?  This is no problem, and we would be more than happy to book in for a date that suits you better.  Just mention your preferred date in the notes section on checkout, or feel free to ring us on the number above. Goods are delivered between 08:30 and 17:30, however our drivers are asked to call 1 hour prior to delivering your item to confirm that they are on their way (which you will see on our delivery notes).

NEXT DAY – £10 additional charge.

Goods are delivered on the next working day after despatch.  Goods are delivered between 08:30 and 17:30, however our drivers are asked to call beforehand to confirm that they are on their way.

AM or PM DELIVERY – £15 additional charge.

Goods will then be delivered before 1pm (AM option chosen) or after 12 noon (PM option chosen) on the second working day after dispatch or on the specific day requested.

TIMED DELIVERY – £20 additional charge.

If you need your delivery at a specific time on a specific day our couriers will deliver during a nominated one hour window slot timed between 10am and 5pm.

To pay for a Next Day, AM/PM or timed deliveries, please contact us.


  • Contact Us

    Contact Us

    If you have any questions, please feel free to contact us. Alternatively, please call us on 01606 835757. Our phone lines open from 9am to 5pm Monday to Friday (excluding UK Bank Holidays) if you prefer a chat.

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  • How to Use

    How to Use

    It is important for us that you get the most from your Five Star product, so that you can then tell all your friends how economically brilliant our products are. Find out more in our How to Use section.

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  • Benefits


    We can show you the true benefits of using our Five Star products for horse bedding, cat litter or biomass fuel. We would hate for you to be caught out by false economy of another brand. Read more about the benefits our products offer.

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